Measuring experiences, not product use
Published in
17 min readJan 22, 2024
We’ve seen it now many times. The right UX metrics can be powerfully influential for UX leaders.
Armed with the right metrics, UX leaders can vividly demonstrate the immense value of a well-crafted user experience. Executives and senior stakeholders — those who approve budgets and set delivery deadlines — start setting high-level corporate objectives around improving those metrics, making it more…